Returns & Exchanges
At Terra Delyssa, we stand behind the premium quality of our olive oils and food products. Due to the perishable nature of our goods, we offer a 30-day satisfaction guarantee to ensure you are completely happy with your culinary experience.
Initiate a Request
Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For items damaged during transit or quality concerns, please attach clear photos of the product and the packaging for our review.
Review and Approval
Our quality assurance team will evaluate your request within 2 business days to determine if a replacement or refund is appropriate.
Resolution Delivery
Once approved, a replacement will be shipped immediately or a refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing